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LTO Goes Digital: Submit Feedback and Complaints via QR Code

The Land Transportation Office (LTO) has launched a new digital service that allows the public to submit complaints and suggestions to the agency using their mobile phones. This is part of LTO's efforts to digitalize its operations and improve its customer experience.

The service, called "Isumbong Mo Kay Chief" QR code, is a quick response code that has been posted in all LTO districts and regional offices nationwide. By scanning the QR code, the public can provide details of their feedback to the agency through a survey form or by sending an email to The survey form also includes a list of common complaints such as slow service, rude employees, dirty environment, or fixer presence.

LTO chief Assistant Secretary Jose Arturo "Jay Art" Tugade urges the public to use the online feedback mechanism platform to report their complaints so that they can be investigated and addressed by the agency. This is a positive move towards more effective service to the public and faster transactions, especially as LTO is pushing for full digitalization of the agency.

The "Isumbong Mo Kay Chief" QR code is a significant step towards enhancing the accessibility and efficiency of LTO services. With just a few clicks on their mobile phones, the public can now submit their feedback and complaints to LTO. However, it would have been simpler if LTO created a subdomain for their website, such as, instead of a QR code. Nevertheless, this platform provides an excellent opportunity for the public to express their concerns and for LTO to improve its services.

(via: Philippine News Agency)

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