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Philippine Customs Allegedly Blocking Overseas Phone Purchases on Lazada

The Philippine Customs has allegedly imposed new rules that are blocking the purchase of phones and tablets from outside the country. Lazada, one of the largest eCommerce platforms in the Philippines, is reportedly following the policy and restricting the sale of grey market units that come from overseas. As a result, the POCO Global store in Lazada, along with other global stores of Xiaomi, OnePlus, and Black Shark, no longer have phones available for purchase.

According to Lazada's logistics response on Facebook, products valued at more than Php 10,000 are not allowed to enter the country, including phones and tablets from outside of the Philippines. The eCommerce platform will remove the products and block corresponding packages, and intercepted packages will be returned to the merchant.

[Lazada- Logistics] A description of the recent adjustment of some merchandise sales in the Philippines site

Dear business friends:

Based on the latest Philippine Customs policy, the following items will be affected in import clearance:

1. Smartphones and Tablets under Mobiles & Tablets (not allowed to be sold)

2. Total package value (selling price of goods - seller discount) is greater than or equal to 10,000 pesos

From now on, the platform will remove the above products and block the corresponding packages. Intercepted packages will be returned to the merchant, please check the return email.

Lazada hereby sincerely thanks you for your understanding and cooperation. If you have any questions, please also contact the customer service of the platform. We will try to provide you with help in the first time.

Best regards

Lazada cross-border team

The new policy may impact the global launch of the POCO F5 series on May 9, as their Lazada store is affected. However, their Shopee store listing for the POCO F5 and other phones remains unaffected.

eCommerce stores and merchants are encouraged to comply with the new policy to prevent problems with Philippine Customs. This development holds significant implications for customers who plan to buy phones and tablets from overseas. Instead of helping consumers save money, the Philippine government is making it harder for them. This backward thinking is a cause for concern. 

(via: Unbox PH)

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